TERMS OF BUSINESS


General Terms of Use

This Website is owned and provided by First European Finance (Scotland) Limited (registered in Scotland with company number SC135936) whose registered address is at 57-59 High Street, Dunblane, FK15 0EE and whose VAT registration number is 658589762. First European Finance (Scotland) Limited is authorised and regulated by the Financial Conduct Authority as a credit broker not a lender.

The Terms of Use apply to all of our products and services. In these Terms of Use, "we", "our" and "us" means First European Finance (Scotland) Limited and any of its trading styles. "You" and "your" means any person who accesses and uses this Website. In these Terms of Use, “Website Information” refers to all aspects which operate in or form part of this Website, including (but not limited to): Images, Text, Scripts, Graphics, Animations etc.

Access to and the use of this Website is subject to the Terms of Use. By accessing this Website you agree to be bound by these Terms of Use and to act in accordance with them. If you do not accept or agree with any of the Terms of Use, you are not permitted to use this Website and you should leave the Website immediately. You should check the Terms of Use every time you visit this site as we reserve the right to change or amend these Terms at any time and without warning. Any changes made to these Terms of Use shall take effect immediately from the date they are posted on this Website.


Intellectual Property Rights

All intellectual property rights in the Website Information are owned by First European Finance (Scotland) Limited or its associated providers, unless otherwise stated. Intellectual property is in the information provided by this Website, the design and arrangement of the web pages and its content, and in the underlying source code and software. Other material operating in or forming part of this Website may also hold intellectual property rights.

Website Information may be viewed in a web browser for private use only. You may not copy any Website Information for any reason except for private use. Prior, written consent must be obtained from First European Finance (Scotland) Limited for any reason other than private use of Website Information. Consent to use any Website Information from this Website may be granted at our sole discretion. Nothing in these Terms of Use or on this Website may be considered a license to reproduce, use or copy any Website Information.

Your continued use of this Website will denote your acceptance of these Terms of Use, however if any term of these Terms of Use is breached your right to use and access this Website shall immediately be revoked.

Vehicle Data and Pricing

We make available a range of information and data relating to vehicles and pricing within our site. Every effort is made to keep this data accurate and up to date however you should only use this as a guide and we will not be liable for any loss or damage arising directly or indirectly from the use of or reliance on this data. All of the imagery contained in the site is for illustration purposes only and is not intended to provide an actual image of the vehicle we may deliver. We continually make changes to the site in terms of content, data, imagery and pricing, and we reserve the right to change or adjust any of these at any time.

Vehicle pricing and quotes on this site are for information purposes only and do not in themselves constitute an offer to trade. We will notify you of any changes that may affect a vehicle booking you have made with us. All of the pricing information is quoted in Great British Pounds (sterling) and excludes VAT.

Booking your new vehicle

When you place a booking instruction for a vehicle with us, this is an offer by you and is subject to acceptance by us. Acknowledgement of your vehicle booking instruction does not constitute legal acceptance of it. We may choose not to accept your booking and in these circumstances we will not be liable to you or anyone else connected with the vehicle booking. All vehicle bookings are subject to availability, vehicle manufacturer price changes and payment of a booking deposit. If the vehicle you have booked is not available we will contact you to offer possible alternatives or you can choose to wait until the vehicle you want is built and ready for delivery. In this event you can also choose to cancel your booking and we will arrange to refund any deposit you have paid in respect of the booking. If you choose to modify or cancel your booking you should confirm this in writing. If we choose to accept your booking cancellation we will levy a charge for administration expenses incurred in processing your booking and disposing of the vehicle related to that booking. Your booking with us is an instruction from you to us to purchase for supply a vehicle of your choice and specification and as such we will consider a cancellation as a breach of agreement. As an estimate of the likely costs involved in disposing of the vehicle and the related administration costs, a minimum charge of £2500 + Vat will be levied against the cancelled booking. If the vehicle has been built to your individual specification then additional cancellation costs may be incurred and these costs will be added to the cancellation charge.

The above vehicle booking conditions will not apply if you are exercising your rights afforded under the Consumer Credit Act 1974, The Distance Selling Regulations or The Distance Marketing Regulations. These regulations afford cancellation rights in certain circumstances only and would not normally apply to a business company. None of our booking conditions will affect your statutory rights.

Statutory Rights

Nothing contained in our terms and conditions shall affect your statutory rights.

First European Finance (Scotland) Limited is authorised and regulated by the Financial Conduct Authority as a credit broker not a lender. If you choose to make an application with us we can introduce you to a limited number of finance providers who may pay us for that introduction.

Treating Customers Fairly

We are committed to ensuring that the FCA principle of treating customers fairly is applied in all areas of our day to day business activities.

In adopting a Treating Customers Fairly principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to protect the interests of our customers at each stage of the product life cycle, from promotion through to after sales and service, as well as meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.

In practical terms for the different areas of our business this means:

1. Ensuring that promotional material is clear, compliant, jargon free and appropriately targeted.

2. Ensuring that staff have thorough training on all products and services, understand who they are and aren’t suitable for, and are encouraged to challenge product providers, suppliers and manufacturers where they spot inconsistencies, ambiguities or potential unfairness in the product literature or product features.

3. Operating remuneration systems which assure fairness to the customer as well as customer satisfaction.

4. Finding ways to encourage all staff to implement Treating Customers Fairly in their day to day activities.

5. Keeping detailed records of customer discussions and of the advice and options given before, during and after a sale, to help ensure we treat customers fairly and can deal with any complaints that may arise swiftly and fairly.

6. Encouraging after sales contact with clients where appropriate to correct or improve on the service already offered.

7. Ensuring that customer complaints are assessed fairly, promptly and impartially, and in line with FCA deadlines and rules.

8. Encouraging staff to recommend improvements to service following customer complaints and monitoring the outcome.

9. Ensuring that staff are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to customers.

10. Offering regular training in the principle of Treating Customers Fairly at all levels of the business.

11. Regularly monitoring and reporting on all of the above Treating Customers Fairly activities as part of the company’s monthly statistics/MI, in order to assess Treating Customers Fairly performance across the business and recommend changes where appropriate.

12. Ensuring that Treating Customers Fairly values, which are set and communicated by Senior Management, are supported by all staff and understood in the same way.

Nothing contained in our terms and conditions shall affect your statutory rights.

 

First European Finance (Scotland) Limited trading as vanleasing.com is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender.
RFL House, Anderson Street, Dunblane, FK15 9AJ | FRN Number: 671818 | © 2017