Initial Disclosure

Initial Disclosure

The Financial Conduct Authority (FCA) is the independent regulator of financial services in the United Kingdom. This statement is called our initial disclosure to you and is designed to tell you about the products and services that we offer, what we charge for these services, who regulates us, what to do if you have a complaint, as well as details about the Financial Services Compensation Scheme.

About www.vanleasing.com

www.vanleasing.com is a trading style of First European Finance (Scotland) Limited, company number SC135936. Our registered offices are at Abercorn School, Newton, Broxburn, West Lothian, EH52 6PZ . Our Financial Conduct Authority firm’s reference number is 671818. We are authorised by the FCA as a credit broker, not a lender.

The Products We Offer

First European Finance (Scotland) Limited offers a wide range of products and services from leasing companies, vehicle manufacturers, vehicle dealerships, and related product providers with whom we have commercial agreements in place.

The Services We Provide

As a credit broker, we can introduce you to a selected group of lenders, finance companies, and leasing providers who may be able to help you provide finance for your vehicle. In assessing your requirements, we will ask you to provide information about your personal circumstances and objectives in order to properly identify your needs. It is an important aspect of our service that we get accurate information so that we can match suitable products and services for your particular set of circumstances.

Costs For Our Services

First European Finance (Scotland) Ltd operates as an independent leasing business and commercial vehicle retailer. We are a commission and fee based organisation, and this means we receive payments and other benefits from our finance providers should you choose to enter into an agreement. These payments may be variable or pre-set dependant on the product selected and the complexity of each case. This is reflected in the monthly lease rate that you pay for your vehicle. We may also receive an annual or quarterly payment(s) or other benefits based on the volume of business we submit to our finance providers. We will charge a management and processing fee should you choose to engage with us to provide a vehicle. If you would like further information on commission, please contact contracts@first-european.co.uk.

Who Regulates Us?

First European Finance (Scotland) Limited is regulated by The Financial Conduct Authority. Our firm’s reference number is 671818. You can verify this by visiting the FCA’s website at www.fca.org.uk or by contacting them on 0300 500 8082. Some of the services we offer are not regulated by the FCA; however, the Financial Ombudsman Service has now been extended to handle complaints under the Consumer Credit Act.

Complaints and Resolution

We strive to ensure that we offer the very highest levels of customer service and satisfaction; however, if you are not satisfied with any aspect of the service we have provided, you can contact us:

In writing - First European, Second Floor, 24 Henderson Street, Bridge Of Allan, FK9 4HP.

by telephone - 0800 027 3923

by email - complaints@first-european.co.uk

To help us resolve your problem, you should provide the following information:

• Your full name and contact information.

• Full details of your complaint.

• Your lease agreement details.

• Details of what you would like us to do to put things right.

• Photocopies of any relevant paperwork.

We will answer any complaints as quickly as possible, but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.